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| News for Automotive Tool and Equipment Professionals |
November/December 2013 |
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ETI Exclusives
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ETI
Launches ETI Meeting and Event Services
We at ETI are
pleased to announce a new member benefit, ETI Meeting and
Event Services. M&ES will be available to assist our members with
event planning and management.
Meetings and
events are incredibly powerful tools for sales, customer
retention, employee engagement, and more. M&ES provides proven
expertise in event planning and management and will use that expertise
to make your event innovative, successful and noteworthy. It is your
best alternative when in-house event planning isn’t feasible or
available.
Read
more
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What
Future Does Telematics Hold for Diagnostic Companies?
Charlie Gorman
 Traditionally
Diagnostic companies provide tools and information to professionals
engaged in repairing and maintaining vehicles. These services are
delivered in repair shops with the vehicle present.
Motorists notice problems with their vehicles then seek professional
help to correct the problems. The vehicle is either driven or
otherwise delivered to the point of diagnosis and repair.
Telematics
promises to change this scenario. Telematic systems notify
motorists of needed maintenance or repair work thus bringing them into
the diagnostic repair process. This has to be
taken into consideration as traditional diagnostic companies develop
their presence in the
telematics space. They will need to design and market beyond
their typical
customer base and they will need to develop brand recognition beyond
B2B all the way to the consumer.
ETI plans to
conduct a new and different marketing survey using focus groups in
order to learn what different
demographic groups expect from telematics. Read More
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| Messages From ETI Leadership |
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President's
Message
Ben Johnson
 In June, after our ETI Summer Tech Week, I commented about the renewed
energy I felt from the OEM’s participating in that event. Now we’re
catching our breath after another AAPEX/SEMA show, and again, from the
aftermarket repair and accessories side, the renewed energy and
optimism I’m feeling continues to amaze me. Attendance was great and
optimism was everywhere! I like to reflect that much of that optimism
is made possible by the work done by ETI and the other trade
associations focused on keeping the complex vehicles rolling off the
assembly lines maintainable. It is easy to focus on specific activities
which were done, or which “should have been done” when times are bad.
We don’t always think to recognize, when times are good, they are good
due to a lot of work which continues in the background by a lot of very
dedicated people. Your trade association is “front and center” in a lot
of these activities and I want to take this opportunity to once again
thank all those people who invest their time, and the companies which
support them. I believe those investments, while sometimes tough with
all the activities which compete for our time, are important and are
paying dividends.
Meanwhile, vehicle technology continues to move at warp speed. It seems
we’re finally getting used to electric and hybrid vehicles, and we’re
now learning about vehicles for 2014 which will be powered by fuel
cells. As these vehicles move toward becoming “mainstream” there will
be new opportunities for training, specialty tools and procedures to
effectively and safely keep these vehicles on the road.
Telematics is no longer an industry buzzword – I attended several
presentations during industry week which made that obvious. The newly
formed Telematics Task Force, represented by several industry
associations (including ETI) and which I’ve been elected to chair, is
working with other global trade associations to understand the global
implications of telematics. We’re learning how other countries are
taking advantage of the opportunities made possible through the use of
telematics to partner with the OEMs in keeping vehicles maintained
properly. There will be much more to come in 2014 as work continues on
this front.
Winter Tech Week is nearly here and it promises to be another great
event! I hope you can make it – it's important both for the information
we gather as a result and to keep nurturing the relationships between
all our member companies and the OEMs who spend a lot of time preparing
for these events.
I hope all of you, our membership and your families, have a happy and
healthy holiday season as we close out another year. And best wishes
for many years to come.
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ETI Activity Update
Charlie Gorman - ETI
Winter is here and this week marks the beginning of Winter Tech Week in
Newport Beach, California. We have a lot to update you on.
Use the handy index below to go directly to the topics you'd like to
read.
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| Industry Insights |
Massachusetts
Approved Right To Repair Legislation
Aftermarket
News
Recently, the Massachusetts House of Representatives unanimously
approved Right to Repair legislation. The legislation seeks to
reconcile two state laws that require car companies to provide
independent repair shows and car owners full access to service
information, tools and software to maintain and repair late-model
vehicles.
The
first law passed in Massachusetts was a compromise by the Massachusetts
Right to Repair Coalition and the vehicle manufacturers, and passed in
July but was approved too late to remove a ballot measure. That ballot
measure was approved in November 2012 creating two Right to Repair laws
on the books in Massachusetts. Read
more
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 MAHLE Clevite Inc. Names Max Dull to Lead
New Tool & Equipment Division
Farmington
Hills, Michigan, October 22, 2013 – MAHLE Clevite Inc. has announced
the appointment of Max Dull as general manager for its new division
specializing in the tool and equipment segment. A well-respected
aftermarket leader with more than 30 years of industry experience, Dull
will report directly to MAHLE Clevite general manager Jon Douglas. Read
more
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 After ASRW 2013 wraps, changes coming to NACE,
CARS in 2014
The
Automotive Service Association (ASA) is excited to announce a
successful week at ASRW 2013 in Las Vegas. Highlights of this year’s
event include the robust conference program with more than 100 hours of
management education and technical training, the largest MSO Symposium
to date with 17 sponsoring organizations, two concurrent Opening
General Sessions featuring industry-specific content, and a lively
welcome party on the show floor.
Read more |
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| Business Buzz |
POINT...
In Praise of
Micromanagement
Sydney
Finkelstein, BBC Capital Magazine
What do Steve
Jobs, Mickey Drexler, and Jeff Bezos all have in common?
They are all
builders of giant brands, from Apple to J Crew, to Amazon?
Yes, but there’s something else you might not realise they have in
common, and it is directly related to their success — each is (or was)
an unmitigated, unapologetic, micromanager!
What gives? How
could the bane of many of our performance reviews
actually be a good thing? I can’t tell you how many leadership experts
have listed micromanagement as Public Enemy No. 1. But, when
strategically applied, it can be a powerful tool not only to get things
done, but to develop talent as well. Read
more
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COUNTERPOINT...
Managing Up: When
Your Boss Is An Obsessive Micromanager
Peggy
Drexler, Forbes Magazine
Micromanaging can
show up in many forms, but most typically in bosses
who dictate how employees complete tasks, question employees’
judgments, frequently ask for updates, and check in incessantly. While
the line between effective involved leadership and micromanaging can be
thin—detail-oriented or obsessive? Constructive or controlling?—many
employees have felt the effects of a manager whose management style is
more overbearing than hands-on and collaborative. Read
more
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 Six Ways to
Improve and Manage Your Online Reputation
Matt
Heinz, SocialMedia Today
You
can’t always control what others say about you online, but you have
full control over the breadth, depth and quality of information you
proactively ensure is easily and quickly found by customers, prospects
and others researching you on Google and elsewhere. Read
more
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| Call for Articles |
ETI
invites all of its members to submit articles on their company,
products and services for inclusion in our ETI Industry Update. This is
your opportunity to highlight who you are and what you do, and get some
free PR in the process. In addition we are always looking for articles
of interest to our Members. If you can write a short article, please
look at our submission guidelines here or email
Trisha at ETI.
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